Privacy Policy
Knox Foot and Ankle
Effective Date: August 03, 2026
Knox Foot and Ankle ("we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through this website ("Site"), how we use it, and the choices available to you.
This Policy applies to information collected through the Site and does not describe how information is handled within our clinical medical record systems, which are governed separately under HIPAA and our Notice of Privacy Practices, available at our office upon request.
Information We Collect
Depending on how you interact with our Site, we may collect the following types of information:
- Name
- Email address
- Phone number
- Appointment request details
- Insurance-related information, if voluntarily submitted
- Device information (such as device type and operating system)
- Browser information
- IP address
- Cookies and similar tracking technologies
- Analytics data related to how you use the Site
We collect this information when you fill out a contact or appointment request form, browse our Site, or otherwise interact with our online content.
How Information Is Used
We may use the information collected for purposes such as:
- Scheduling and managing appointment requests
- Responding to inquiries submitted through contact forms or email
- Improving the patient experience on our Site
- Maintaining Site security and preventing misuse
- Understanding Site traffic and usage patterns through analytics
- Communicating with you regarding your inquiry or requested appointment
- Complying with applicable legal or regulatory obligations
We do not sell your personal information to third parties.
HIPAA and Protected Health Information
Knox Foot and Ankle takes the protection of Protected Health Information ("PHI") seriously, where applicable under HIPAA. Please note the following:
- Information submitted through general contact forms or appointment request forms on this Site is generally used only to facilitate scheduling and communication, and is handled with administrative and technical safeguards designed to protect your information.
- Standard website forms, email, and similar unencrypted communication channels are not designed for the transmission of sensitive medical information. Please avoid including detailed health information, such as diagnoses or treatment history, in online forms or emails.
- Once you become a patient of record, information contained in your clinical medical record is protected under HIPAA and is governed by our practice's Notice of Privacy Practices, which is provided separately and is available upon request.
- We maintain reasonable safeguards designed to protect the confidentiality, integrity, and availability of information submitted through this Site, consistent with applicable HIPAA and HITECH requirements where they apply to our online operations.
If you have sensitive medical questions, we encourage you to call our office directly rather than submitting such details through the Site.
Cookies
Our Site may use cookies and similar tracking technologies to support Site functionality and improve user experience, including:
- Essential Cookies: necessary for the Site to function properly, such as enabling secure form submissions.
- Analytics Cookies: help us understand how visitors use the Site so we can improve content and navigation.
- Performance Cookies: help us monitor Site speed, stability, and overall performance.
Your Choices: Most web browsers allow you to control or disable cookies through browser settings. Please note that disabling certain cookies may affect the functionality of some features on this Site.
Third-Party Services
Our Site may use third-party services and technologies to support its operation, which may include:
- Website analytics tools (such as Google Analytics), which help us understand Site usage
- Mapping services (such as Google Maps), which may be used to display our office location
- Website hosting providers, which support the technical operation of the Site
- Form processing services, used to securely route appointment and contact form submissions
- Email communication platforms, used to respond to inquiries
These third parties may collect information in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party services referenced on our Site.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information collected through this Site from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Patient Rights
Where applicable to information collected through this Site, you may have the ability to:
- Request access to personal information you have submitted through our Site
- Request correction of inaccurate contact or appointment information
- Set communication preferences regarding how we contact you
- Opt out of certain non-essential communications
- Ask questions regarding how your personal information is handled
Please note that formal HIPAA rights regarding your medical records such as the right to request a copy of your medical record or an accounting of disclosures apply to your clinical record as a patient of our practice and are addressed through our Notice of Privacy Practices, not through this website Privacy Policy.
To make a request regarding information submitted through this Site, please use the contact information provided below.
Children's Privacy
This Site is not intended or directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through this Site. If you believe a child has submitted personal information to us through the Site, please contact us so we can address the matter appropriately.
Data Retention
We retain personal information collected through this Site only for as long as reasonably necessary to fulfill the purposes described in this Policy, including for legitimate business, legal, regulatory, or healthcare-related purposes. When information is no longer needed for these purposes, we take reasonable steps to securely dispose of or de-identify it.
Policy Updates
Effective Date: August 03, 2026
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page along with a revised effective date. We encourage you to review this Policy periodically to stay informed.
Questions About This Privacy Policy?
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:
Knox Foot and Ankle
2725 Asbury Rd, Suite 101, Knoxville, TN 37914